Return & Refund Policy

Last updated: 07 Jun 2026

We want you to love what you buy. If something isn't right, here's how returns work.

Return window

• 2 days from delivery to raise a return request.
• Items must be unworn, unwashed, with tags intact, in the original packaging.

What's NOT returnable

• Custom-stitched items (designed via Custom Studio) — these are made to your measurements and cannot be resold.
• Innerwear, lingerie, accessories (hygiene reasons).
• Items marked "Final Sale" on the product page.
• Items damaged by misuse, wash damage, or alteration done by you.

How to return

1. Open your order on My Orders → tap Raise a request.
2. Pick the item, choose Return, upload 1+ clear photos, give a reason.
3. Our team reviews within 24 hours. On approval, we'll schedule a courier pickup at your doorstep (free of cost).
4. Once we receive and inspect the parcel, your refund is processed within 5–7 working days.

Refund methods

• Prepaid orders (Razorpay): Refund goes back to the original payment method (UPI/card/netbanking) within 5–7 working days.
• Cash on Delivery: Refund goes via UPI or bank transfer to the account you provide while raising the return.
• Store credit (optional): Get the refund instantly as boutique credit — usable on your next order.

Exchange

• Available for size change on the same item (subject to stock).
• Open your order → Raise a request → choose Exchange → pick new size.
• No price difference applied for like-for-like exchange.

Damaged or wrong item

If your parcel arrives damaged or has the wrong item, raise a return within 48 hours of delivery with photos. We prioritise these and waive all inspection delays.

Contact

Need help? Email support@jns-creation.com or WhatsApp 7359792437.